Vantage Internet’s policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, Vantage Internet’s policies and procedures are subject to change.

In the course of serving its customers, Vantage Internet acquires, stores and transmits customer communications and information that customers may regard as private or sensitive. Some of this information – such as the customer’s name, address, telephone number, and credit card data – is provided to Vantage Internet by its customers in order to establish service. Other information – such as the customer’s account status, choice of services, and customer logs – is created and maintained by Vantage Internet in the normal course of providing service. Vantage Internet also uses cookies, which are small pieces of information that a web site can store in a designated file on a user’s computer for its affiliate program. This information is then forwarded to an internal sales tracking database within Vantage Internet. In addition, Vantage Internet may store customers’ electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.

Data Security

Vantage Internet will protect the confidentiality of its customers’ information, account information and personal communications to the fullest extent possible and consistent with the law and the legitimate interests of Vantage Internet, its partners, its employees and other customers of Vantage Internet’s services. To protect the loss, misuse, and alteration of information that is collected from customers, Vantage Internet has appropriate physical, electronic, and managerial procedures in place.

How is customer information used?

Vantage Internet may share customer information with selected partners, for example, to provide customers with information about products which might be of interest to the customer or to enable the customer to take advantage of special partner programs. Vantage Internet may also use customer information to provide its customers with system information or information about new or upgraded products.

Opt Out & Modifications

Customers may opt out of receiving notices of new or upgraded services from Vantage Internet and Vantage Internet partners by sending a request to administrator@vantageinternet.com. In this request, customers must identify: their domain name (if applicable), account username, and password. However, customers may not opt out of receiving information from Vantage Internet which is essential for maintaining or updating customers’ accounts or system information.

Customers may access and modify their personal information by contacting billing@vantageinternet.com.

Disclosure of customer information and communications

Vantage Internet will not otherwise disclose its customers’ personal and account information unless Vantage Internet has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Vantage Internet, Vantage Internet’s customers, or others, or where Vantage Internet has a good faith belief that the law requires such disclosure.

Vantage Internet also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Vantage Internet stores or transmits for its customers. The circumstances under which Vantage Internet will disclose such electronic customer communications are when:

  • it is necessary in order to provide service to the customer;
  • it is necessary to protect the legitimate interests of Vantage Internet and its customers;
  • it is required to cooperate with interception orders, warrants, or other legal process that Vantage Internet determines in its sole discretion to be valid and enforceable; and
  • it is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by Vantage Internet and appear to pertain to the commission of a crime.

Vantage Internet disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. Vantage Internet will, however, review, delete or block access to communications that may harm Vantage Internet, its customers or third parties. The grounds on which Vantage Internet may take such action include, but are not limited to, actual or potential violations of Vantage Internet’s Acceptable Use Policy